Connect multiple devices and free a slot
Basic and Pro device limits, finding connected devices and replacing an old phone or computer.
Basic includes 3 devices and Pro includes 6. Turning off the connection on an old device is different from removing it from the subscription’s device list.
How many devices do you need?
Count the devices you want to keep on your subscription. A phone, laptop and TV are three separate devices. One Aperta ID account lets you manage them together.
| Your devices | Count | Suitable limit |
|---|---|---|
| Phone and laptop | 2 | Basic: 3 |
| Phone, laptop and TV | 3 | Basic: 3 |
| Two phones, two computers and a TV | 5 | Pro: 6 |
Add another device
- Open your account on the new device and sign in with the same Aperta ID.
- Select the subscription and check how many slots are occupied.
- Choose “Connect device”, select the new device’s platform, install the app and add the subscription.
- Enable the connection in the app. Review your account’s device list to keep track of occupied slots.
Replace an old device and free a slot
Reinstalling the app on a new device does not increase a full subscription’s limit. Review the device list first.
- Turn off the connection on the device you no longer plan to use.
- Open the relevant subscription and “My devices”. Identify the old device using the available details; do not remove a random entry if you are unsure.
- Choose “Delete device” for that entry and confirm. Some screens may label this action “Disconnect”.
- Check that a slot is available, then connect the new device.
- Do not use “Delete all” when replacing only one device.
- Avoid restarting the old connection if you want to keep the slot for the new device. Ask support if you cannot identify an entry.
Keep the device list understandable
The account supports renaming devices. Use recognizable names such as “My iPhone”, “Work laptop” and “Living-room TV” so you can identify an entry when replacing a device.
If you need every listed device, deleting an entry does not solve the need for ongoing access. Compare plans. If your account offers extra slots, check the displayed price and conditions before confirming.
Common situations
- Replacing a phone: keep access to Aperta ID, free the old slot and complete setup on the new phone.
- Reinstalled app: check the device list before reconnecting. Do not assume that the old entry disappeared automatically.
- Connection off, slot occupied: switching off the app stops the connection; the account manages the device list separately.
- Unrecognized entry: check the model, platform and connection time. Contact support if you still cannot identify it.