Guides and answers
Connect a device, free a slot or troubleshoot an error. Start with the task you need to complete.
Connect your phone, computer or TV
Step-by-step setup: select your device, add your subscription to the app and check your first connection.
Connect multiple devices and free a slot
Basic and Pro device limits, finding connected devices and replacing an old phone or computer.
Connection problems: what to check
Troubleshoot by symptom: app links fail, subscriptions will not import, connections fail or websites load slowly.
Encryption and IP changes: what they protect
Who can see your traffic, how the encrypted channel differs from HTTPS and why a new IP address does not make you anonymous.
How Network works: subscription, account and app
What your subscription provides, why you need an account and an app, and how to choose a plan for your devices.